FAQ – Buying – Reassurance

What is the returns policy?

We offer a 100% Satisfaction Guarantee – if you are not entirely satisfied then please contact us and we will arrange a full replacement or refund your purchase in full. For further details see our 100% Refund Guarantee.

Is buying over the internet safe?

Shopping on-line with Seasoned Pioneers is one of the most secure and safest methods of shopping possible. In fact, the risk of fraud when paying for a meal in a restaurant is 100 times greater than shopping on-line with us!

This is because our shopping area is totally secure: we use the industry benchmark SSL (Secure Sockets Layer) technology which is a web technology that encrypts or scrambles your card and other details whilst they are in transit across the web. This means that all the characters you type are totally scrambled together as they travel over the internet making it impossible for any third party to intercept your personal information.

What if there’s a problem? Can I get my money back?

We offer a 100% Satisfaction Guarantee – if you are not entirely satisfied then please contact us and we will arrange a full replacement or refund your purchase in full. For further details see our 100% Refund Guarantee.

Is my information safe?

We take the privacy and security of your information very seriously. We will never sell or pass on any of your information to a third party, unless required to do so by law.

For further information on the lengths to which we go to protect your information, please see our privacy policy.